Terms of Use
Summary: Intake is a B2B platform licensed to financial adviser firms. By using Intake you agree to these terms. We provide the service in good faith and expect the same from our customers.
1. About these terms
These Terms of Use govern access to and use of the Intake platform and associated services (the "Service"), provided by Workthru Ltd ("we", "us", "our"), a company registered in Scotland.
By accessing or using Intake, you agree to be bound by these terms. If you are using Intake on behalf of a financial adviser firm or other organisation, you confirm you have authority to bind that organisation to these terms.
These terms should be read alongside our Privacy Policy and any Data Processing Agreement entered into between Workthru and your organisation.
2. The service
Intake provides a digital client onboarding platform for FCA-regulated financial advisers. The Service includes:
- Digital fact find and account application forms
- Briefcase delivery and client progress tracking
- AI-powered meeting transcript extraction
- White-label branding configuration
- Compliance audit trail and data export
- Integration with third-party CRM and portfolio systems
We reserve the right to modify, suspend or discontinue any part of the Service at any time, with reasonable notice where possible.
3. Access and accounts
Access to Intake is granted to authorised users of subscribed firms only. You are responsible for:
- Keeping your login credentials secure and confidential
- All activity that occurs under your account
- Notifying us promptly of any unauthorised access
- Ensuring users within your firm use the Service in accordance with these terms
We reserve the right to suspend or terminate access where we reasonably believe these terms have been breached.
4. Acceptable use
You agree not to use Intake to:
- Process data for purposes other than legitimate client onboarding and associated compliance activities
- Upload unlawful, fraudulent or misleading content
- Attempt to gain unauthorised access to other firms' data or system infrastructure
- Reverse engineer, copy or resell the Service or any part of it
- Use automated tools to scrape, extract or stress-test the platform without our written consent
5. Your data and ours
Your client data
You retain ownership of all client data you upload or generate within Intake. We process this data on your behalf as a data processor under UK GDPR. You are responsible for ensuring you have a lawful basis to process your clients' personal data using the Service.
Our intellectual property
Intake, its design, code, documentation and all associated intellectual property are owned by Workthru Ltd. Nothing in these terms grants you any right to copy, modify or distribute any part of the Service except as expressly permitted.
6. Regulatory compliance
Intake is designed to support FCA-regulated firms in meeting their compliance obligations. However:
- Intake does not constitute regulatory advice. You remain responsible for ensuring your use of the platform meets your own regulatory obligations.
- We make no warranty that Intake satisfies any specific FCA requirement. You should take independent compliance advice where necessary.
- The AI transcript extraction feature is an assistive tool. You are responsible for reviewing and confirming all extracted data before use.
7. Subscription and payment
Access to Intake is provided on a subscription basis. Pricing is as set out on our website or in your subscription agreement. We reserve the right to change pricing with 30 days' written notice. Refunds are at our discretion and will be considered on a case-by-case basis.
8. Limitation of liability
To the maximum extent permitted by law, Workthru Ltd shall not be liable for:
- Indirect, incidental or consequential losses arising from your use of the Service
- Loss of data, revenue or business opportunity
- Any regulatory penalty, fine or sanction arising from your use or misuse of the Service
Our total aggregate liability to you for any claim arising from these terms or your use of the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
Nothing in these terms excludes or limits liability for death, personal injury, fraud or any other liability that cannot be excluded by law.
9. Availability and uptime
We aim to provide a reliable service but do not guarantee uninterrupted availability. We will use reasonable endeavours to notify you in advance of planned maintenance. We shall not be liable for any loss arising from service unavailability.
10. Termination
Either party may terminate a subscription with 30 days' written notice. Upon termination:
- You may request an export of your client data within 30 days of termination
- We will delete your data in accordance with our retention policy after the export window closes
- Provisions of these terms that by their nature should survive termination will do so
11. Governing law
These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
12. Changes to these terms
We may update these terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.
13. Contact
For any queries about these terms: intake@workthru.co.uk
Workthru Ltd, Glasgow, Scotland