For FCA-regulated financial advisers

Client onboarding
that feels effortless

Intake replaces PDF packs and paper forms with a beautiful, intelligent digital experience. Your clients complete onboarding in minutes. Your compliance team gets a full audit trail. Your advisers get their time back.

FCA compliant from day one
Consumer Duty ready
No PDF forms ever again
Client Dashboard
Today
JT
James & Elizabeth Thornton
Joint • Sent 12 Jan
£850k
Complete
MC
Michael Chen
Individual • Sent 20 Nov
£150k
65%
DM
David & Claire Morrison
Joint • Sent 3 Mar
£120k
Sent
RF
Robert Fitzgerald
Individual • Sent 28 Feb
£320k
40%
Completion rate
91%
vs 38% industry average

Client onboarding is broken across the industry

PDF packs emailed to clients — printed, signed, scanned, lost

Advisers spend hours chasing missing information and signatures

Consumer Duty requires demonstrable client-centric processes

Source of Wealth compliance is inconsistent and poorly documented

First impressions damaged before advice has even started

Data sits in PDFs — not your CRM, not your compliance system

Everything onboarding should be

A complete digital onboarding platform built specifically for FCA-regulated financial advisers and wealth managers.

Intelligent Fact Find

Adaptive questioning that responds in real time. Only asks what is relevant. Source of Wealth intelligence with automatic risk scoring — enhanced due diligence triggered exactly when it should be.

Briefcase Delivery

Configure a personalised pack of forms for each client, send via email or SMS, and track completion in real time. Complete forms on the client's behalf when needed.

Built-in Compliance

KYC, AML, Source of Wealth, FATCA, CRS — all built into the form logic. Consumer Duty assessments documented automatically. Full audit trail on every field.

Account Applications

ISA, SIPP, GIA, JISA and AIM applications — all built in, pre-populated from the fact find. Data collected once, used everywhere. No re-keying.

White-label Ready

Your firm's brand, your colours, your logo. Clients experience a seamless branded journey. No "powered by" clutter in their inbox unless you want it.

AI-powered intelligence

The meeting already happened.
Let Intake do the admin.

Your adviser just spent an hour getting to know a new client. That conversation contains everything needed for the fact find. Intake reads it and fills the forms in — automatically.

1
Record the meeting
Teams auto-transcript, Zoom recording, Otter.ai, or iPhone Voice Memos. Any format works.
2
Upload to Intake
Drag and drop the transcript file. Intake processes it against the full fact find schema.
3
Review and confirm
Adviser reviews extracted data with confidence indicators. One click to apply to the client record.
4
Client only fills the gaps
Forms arrive pre-populated. Client confirms, corrects, and signs. Completion time drops by over 60%.
AI Extracted
Initial Consultation — 14 May 2025
47 minutes • Teams transcript • 23 data points extracted
Full name Robert Fitzgerald
Employment Director, self-employed
Annual income £200,000 approx.
Investable assets £320,000
Source of wealth Business profits (20yr)
Risk tolerance Aggressive growth
Investment horizon 10+ years
PEP status Not a PEP
Follow-up required
NI number • Postcode • Bank details

From new client to compliant onboarding in days, not weeks

A simple four-step process that transforms how your firm onboards clients.

Create client
Add a new client to Intake. Individual or joint. Upload a meeting transcript to pre-populate their record instantly.
Build briefcase
Select which forms to include — fact find, ISA, SIPP, GIA. Configure and send with a personal message. Takes 60 seconds.
Client completes
Client receives a secure link. Forms arrive pre-populated where possible. Mobile-friendly. Progress saved automatically.
Compliance done
Full audit trail. Structured data exports to your CRM. Compliance pack generated automatically. Ready for file review.

Built for the FCA regulatory environment

Every form, every field, every piece of logic is designed around UK regulatory requirements. Not retrofitted — built this way from the start.

KYC & AML
Identity verification, PEP screening, and AML checks built into the onboarding flow
Source of Wealth
Intelligent SOW capture with 1% threshold rule, risk scoring, and enhanced DD triggers
Consumer Duty
Demonstrable client-centric process with full audit trail for FCA oversight
FATCA & CRS
International tax compliance built in. US Person detection, CRS jurisdiction screening
Suitability
Risk profiling, capacity for loss, investment objectives — MiFID II compliant
Audit Trail
Every field tagged with source, timestamp, and confirming adviser. Immutable log.

Simple, transparent pricing

One subscription per firm. No per-client fees, no usage caps, no surprises. Annual plans include two months free.

Starter
£199
per month
For solo advisers and small practices up to 5 advisers
Unlimited clients & briefcases
Fact Find, ISA, GIA, SIPP forms
Full compliance audit trail
Email support
Most popular
Growth
£499
per month
For growing firms with 6–20 advisers
Everything in Starter
AI transcript extraction
White-label client experience
CRM webhook integration
Priority support
Scale
£999
per month
For multi-office firms and consolidators, 21–50 advisers
Everything in Growth
Intelliflo integration
Custom form templates
Dedicated onboarding

50+ advisers? Enterprise pricing available. Get in touch →

Built by someone who has done this inside regulated institutions

8 years at JP Morgan Chase
Senior transformation experience inside one of the world's largest regulated financial institutions. We know what enterprise compliance looks like.
28 years in financial services
Intake is not built by engineers guessing at compliance. It is built by a practitioner who has run digital transformation programmes inside regulated firms.
FCA regulatory framework built in
Every field, every validation, every compliance check reflects real-world FCA requirements — not a best-guess interpretation. Consumer Duty compliant by design.

"The onboarding experience is the first thing a new client actually experiences. If it is painful, they start the relationship on the back foot — before you have had the chance to show them the quality of your advice."

Steve Young — Founder, Intake • Powered by Workthru
Designed for the FCA-regulated advice market
Hosted in the UK on ISO 27001-certified infrastructure
Data Processing Agreements included as standard
Cyber Essentials certification in progress
Your brand. Your clients.

Onboarding that looks like it was built just for you

Every client-facing form carries your firm's logo, colours and identity. From the first email your client receives to the final signature, it looks and feels like your product — not a third-party tool.

Your logo, your colours, your domain. Clients complete their onboarding on a page that looks exactly like your firm's website.
Configured once, consistent everywhere. Set your brand in Intake once and it propagates across every form, every email, every client touchpoint.
Clients never see "Intake". The experience is entirely yours. We work quietly in the background.
Set up in minutes. Upload your logo, enter your primary colour, add your domain. Your branded experience is live immediately.
Why this matters beyond the brand
Once your clients associate the onboarding experience with your firm — and once your team has trained themselves on your own branded system — switching to another platform means rebuilding that experience from scratch. Your investment in Intake becomes a seamless part of your firm's identity.
onboarding.smithwealthmanagement.co.uk
Client Onboarding
Personal Details
Step 1 of 6 • Please review your details
Full name
James Thornton
Email address
james.thornton@email.com
Date of birth
DD / MM / YYYY
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Ready to transform your
client onboarding?

Book a 30-minute demo and we will show you exactly how Intake works for your firm — including the AI transcript extraction live.

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